Cancellation Policy


You may cancel your walk/visit and provided you give a minimum of 24 hours’ notice you will not be charged.

If you cancel you walk/visit within 24 hours of the service commencing, we reserve the right to charge you for that walk/visit.


If Welland Valley Pet Care cannot provide the service agreed, they will do their best to arrange an alternative, unless in extreme circumstances, where we will endeavour to give 24 hours’ notice.


To terminate an ongoing contract, we ask for one weeks’ notice to be given by you.

Updated January 2022